WE DO NOT TEST ON ANIMALS.
Up to 3 FREE SAMPLES can be requested with your order. Online orders please include your 3 sample choices in the COMMENT SECTION found during the check out process. Phone orders please let us know about your sample selection at the time of ordering. We CANNOT ship samples after an order has already shipped.
Due to the sensitivity of refrigerated products we DO NOT send refrigerated samples with non-refrigerated orders.
Product and Order Status
Every product at The Body Deli is handmade in small batches to ensure freshness and bio-availabilty. This is what makes our company unique and allows us the ability to deliver you extraordinary products of uncompromising quality. Due to our Cosmetic Chef's small batch production, when you place your order on www.thebodydeli.com please allow for 10-14 business days excluding weekends for your order to be made. Then add normal freight time for the product to reach its final destination, which takes an additional 2-6 business days within the Continental US for Standard Ground Shipping.
We offer FREE Ground Shipping in the Domestic United States on orders that subtotal $75.00 USD after discounts if applicable.
Reward Point redemptions are applied to orders as discounts. Once the discount is applied and your order falls below $75.00 USD, shipping charges will apply. To avoid shipping charges make sure your subtotal is at least $75.00 USD after Reward Points have been applied to your order.
Reward Points can only be used toward purchasing products and cannot be used toward paying for shipping costs. If your order is under $75.00 USD, shipping charges will apply.
If you return an item, the Reward Points gained during the purchase will be deducted.
Shipping Methods and Rates
Our standard shipping carrier is FedEx for US shipments. Orders shipped to other countries can choose FedEx or USPS at checkout. As is standard practice, FedEx and USPS do not deliver on Sunday. Standard shipping charges will apply, and are based on the weight and destination of the package. Orders over $75.00 before tax and after discounts will receive FREE Ground shipping within the U.S. Orders shipped to Alaska, Hawaii, U.S. Virgin Islands or out of the US may have a transit time of 5-12 business days and may ship using USPS. FedEx does not deliver to P.O. Boxes. APO and P.O. Box orders will be shipped via USPS, please call 760-340-3731 M-Sat 10am-6 pm PST so we can process an order to be shipped with USPS in the US. Our Overnight/Express shipping carrier is FedEx, choosing Express shipping will not expedite the time it takes to make the product, only the shipping time will be expedited. Once your order has shipped, an e-mail with your tracking information will be sent to the email you provided with your order.
We do offer a signature for delivery on packages and orders requesting this service. Please make your request in the "Add a Comment" section located in the shopping cart under the last listed item before the check out process. Please note we will not be responsible for replacing lost packages due to non availability of the recipient.
Some products require refrigeration and will be shipped in an insulated box with ice packs. Please expect approximately the following amount of time for shipping of an order.
- West Coast - 2 to 5 business days
- Midwestern states - 3 to 7 business days
- East Coast - 4 to 8 business days
You may request or select overnight / express shipping for an additional charge.
If you want to check the status of your order, please check your email for a shipping confirmation email from either FedEx or USPS with your tracking information. If you have any questions about your order, please feel free to call us at 760-340-3731 or email us at email@example.com. We are happy to assist you.
Since we use superfoods that are highly pigmented, please avoid contact with fabrics and clothing to avoid staining.
Change Submitted Orders
If you need to change an order you have already placed, please contact us at 760-340-3731or email us at firstname.lastname@example.org To expedite your request, please have your purchase confirmation number available. We will always do our best to accommodate your needs. Report Order Problems: If your order is missing a product, contains a damaged item, or you have any other concerns, please contact us at 760-340-3731 or email us at email@example.com. To expedite your request, please have your purchase confirmation number available. We always do our best to accommodate your needs.
Returns & Exchanges
THE BODY DELI products are handmade to order and because of this, all sales are final. All returns must be made within 30 days of receipt for store credit only. Shipping charges are not refundable or credited. All returns must have an original receipt.
If you return an item, the Reward Points gained during the purchase will be deducted.
Products purchased from both THE BODY DELI website and the Palm Desert retail locations may be returned by mail with a Return Authorization number.
Please call 760-340-3731 to get an RMA number before returning your package.
The credit for your returned items cannot be exchanged for cash. If you are returning a gift, we will issue the refund directly to the gift recipient in the form of store credit.
THE BODY DELI products purchased in all other locations, Salon, Spas, Medical Spas or Doctor Offices for example, must be returned to their original point of purchase.
If you buy THE BODY DELI products from an unauthorized retailer or other unauthorized source, we regret that we cannot offer you credit for your product or otherwise assist you with any problems that you may encounter.
If you should need further information regarding the return of THE BODY DELI products, please do not hesitate to call us at 760-340-3731. It is our pleasure to assist you however we can.
Customer neglect of products voids the credit and exchange policy.
Examples include and are not limited to:
• Failure to make provisions to receive your delivery in a timely manner. Example: Ordering product and then going on vacation with no one available to receive the order.
• Improper care of product after delivery. Example: Not refrigerated, exposure to sunlight and heat after delivery.
Promotions, Coupons and Discounts
A promotional coupon code and/or discount may not be combined with any other offer, discount, promotion or used before or after a promotional period.
Trial/Travel size face & body products are available for purchase.
We use FedEx and USPS for international orders. We are not responsible for any delays, retained packages caused by Customs or Duty Fees or any other additional shipping charges.
All International orders are the full responsibility of the customer.
We will be pleased to accept your order by phone. Please call THE BODY DELI at 760-340-3731 Monday - Friday 10 am-5 pm PST and a Customer Representative will provide you with product recommendations, appropriate samples, and other information to meet your skin, hair and body care needs.
THE BODY DELI accepts American Express, MasterCard, Visa and Discover. Credit card information entered in the site is secure and safe and is secured by Authorize.net on line security. Credit card information is not stored or saved on www.TheBodyDeli.com. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order. If you are uncomfortable entering your credit card information online, we will be pleased to accept your order by phone. Please call The Body Deli at 760-340-3731. In the event your credit card is declined, The Body Deli, Inc. will inform you of this and will request a new credit card number. All credit card information must match with your financial institution; this includes the billing address, zip code, card holder name, card number, expiration date and security code. If the information does not match correctly, the order will not be processed. As email is not a secure method of transmitting credit card information, we advise that for your protection you do NOT send credit card information via an e-mail message to Customer Service. Instead, we suggest that you call us directly at 760-340-3731 to place an order or update payment information.
Comments & Suggestions
We greatly value your patronage, trust, and friendship towards THE BODY DELI; and as always, we welcome every opportunity to have your comments and suggestions regarding our products and any aspect of your experience. We invite your feedback so that we may know how we are doing, and what we can do to assure that we are providing the highest quality products and services that we can. To share your thoughts with us, please email us at firstname.lastname@example.org. We thank you for your time, attention, and assistance.
Customer Registry (VIP CLUB)
We invite you to join THE BODY DELI’s VIP Club so that we may be of optimal service to you. Registrants are apprised each month of THE BODY DELI’s activities, new product introductions, timely promotions, discounts, deals and other special announcements.
Respect for our customers is one of the core tenents of THE BODY DELI’s philosophy. We consider the privacy of our customers with the highest regard and offer our commitment to protect your personal information. THE BODY DELI does not and will not sell, rent, or share this information with third parties. If you wish to unsubscribe from our Newsletter or VIP Club emails, you must do so from the news letter email itself. Simply click the unsubscribe link at the bottom of an email we have sent you.