All returns for a store credit Electronic Gift card require a Return Merchandise Authorization (RMA) number and return address which can be obtained by email by submitting your request to firstname.lastname@example.org within 30 days of receiving your order.
Shipping charges are not refundable or credited. All returns must have an original receipt if purchased in-store or RMA number if purchased online through thebodydeli.com. Please allow up to 72 hours for an RMA number to be generated or an email response to be received.
Placing an International Order
We are not responsible for any delays, retained packages caused by Customs or Duty Fees or any other additional shipping charges. International Customs & Duties are applicable to all international orders and any fees are the full responsibility of the customer to pay.
If you choose to return an item or your package is returned to us, The Body Deli will provide you with a store credit of the original merchandise price (minus any return shipping charges) and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order.
Please note that you will still be responsible for the original shipping charges (you will not be reimbursed for any amount you paid in shipping charges for the initial delivery of the merchandise).
The credit for your returned items cannot be exchanged for cash.
THE BODY DELI products purchased in all other locations, Salon, Spas, Medical Spas or Doctor Offices for example, must be returned to their original point of purchase.
If you buy THE BODY DELI products from an unauthorized retailer or other unauthorized source, we regret that we cannot offer you credit for your product or otherwise assist you with any problems that you may encounter.
If you should need further information regarding the return of THE BODY DELI products, please do not hesitate to send us an email at email@example.com. It is our pleasure to assist you however we can.
Customer neglect of products voids the credit and exchange policy.
Examples include and are not limited to:
- Failure to make provisions to receive your delivery in a timely manner. Example: Ordering product and then going on vacation with no one available to receive the order.
- Improper care of product after delivery. Example: Not refrigerated, exposure to sunlight and heat after delivery. If the product gets knocked over and or drops and breaks.
- Failure to provide the correct shipping address. Example: If you live a small rural, small city, new development, receive mail at a postal annex location and the wrong city name is provided preventing delivery causing the package to be returned.
- Failure to select the correct shipping method. Example: If you know your shipping address require FedEx and FREE USPS PRIORITY shipping option is selected and the package gets returned.
We reserve the right to cancel or refuse sales and not accept returns at our sole discretion.