Due to the handmade nature of our products all refunds and credits will be processed in the form of an Electronic-Gift that can be redeemed online, in store and on phone orders with The Body Deli, Inc. Electronic E-Gift cards have no expiration. Appplies to The Body Deli, Inc. products only. 

All returns for a store credit Electronic Gift card require a Return Merchandise Authorization (RMA) number and return address which can be obtained by email by submitting your request to returns@thebodydeli.com within 30 days of receiving your order.

Shipping charges are not refundable or credited. All returns must have an original receipt if purchased in-store or RMA number if purchased online through thebodydeli.com. Please allow up to 72 hours for an RMA number to be generated or an email response to be received.

Products purchased from both THE BODY DELI website and the Palm Desert retail location may be returned by mail with a Return Merchandise Authorization number. Please email returns@thebodydeli.com to get an RMA number before returning your package.

The credit for your returned items cannot be exchanged for cash. 

THE BODY DELI products purchased in all other locations, Salon, Spas, Medical Spas or Doctor Offices for example, must be returned to their original point of purchase.

If you buy THE BODY DELI products from an unauthorized retailer or other unauthorized source, we regret that we cannot offer you credit for your product or otherwise assist you with any problems that you may encounter.

If you should need further information regarding the return of THE BODY DELI products, please do not hesitate to send us an email at returns@thebodydeli.com.  It is our pleasure to assist you however we can.

Customer neglect of products voids the credit and exchange policy.

Examples include and are not limited to:

Failure to make provisions to receive your delivery in a timely manner. Example: Ordering product and then going on vacation with no one available to receive the order.

Improper care of product after delivery. Example: Not refrigerated, exposure to sunlight and heat after delivery. 

Failure to provide the correct shipping address. Example: If you live a small rural, small city, new development, receive mail at a postal annex location and the wrong city name is provided preventing delivery causing the package to be returned. 

Failure to select the correct shipping method. Example: If you know your shipping address require FedEx and FREE USPS PRIORITY shipping option is selected and the package gets returned. 

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