Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at VIPCLUB@thebodydeli.com. Please note that returns will need to be sent to the following address: [73910 Highway 111, Suite B Palm Desert, ca 92260]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at VIPCLUB@thebodydeli.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Store Credit
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at VIPCLUB@thebodydeli.com.
The Body Deli products are handmade in small batches like a bakery or deli and can be returned for store credit only. All returns must be made within 30 days of receipt for store credit only. Shipping charges are not refundable or credited. All returns must have an original receipt for in-store purchases or RMA number for online purchases.
Products purchased from both The Body Deli website and our Palm Desert retail locations may be returned by mail with a Return Merchandise Authorization number. Please email returns@thebodydeli.com to get a RMA number before returning your package.
The Body Deli products purchased in all other locations, Salon, Spas, Medical Spas or Doctor Offices for example, must be returned to their original point of purchase.
If you buy The Body Deli products from an unauthorized retailer or other unauthorized source, we regret that we cannot offer you credit for your product or otherwise assist you with any problems that you may encounter.
If you should need further information regarding the return of Body Deli products, please do not hesitate to call us at 760-340-3731 and it would be our pleasure to assist you however we can.
Customer neglect of products voids the credit and exchange policy.
Examples include and are not limited to:
-Failure to make provisions to receive your delivery in a timely manner. Example: Ordering product and then going on vacation with no one available to receive the order.
-Improper care of product after delivery. Example: Not refrigerating products that are labeled "Refrigeration required", exposure to sunlight and heat after delivery.